Our Process

The perfect fit doesn’t happen by chance. It comes from bringing the right people together.

Over many years, we have refined a clear process for delivering bespoke projects, so you know what happens next, when decisions are needed and how the timing fits together.

  • Close-up of a timber kitchen island with integrated pull-out work surface.

    1. Tell us your dream

    Getting started

    When you first contact Carrolls, we’ll take the time to understand your requirements, where your project is up to and what you need from us. You might be starting to plan a new home, rethinking an existing space or already have plans prepared by an architect, builder or interior designer.

    We’ll help you understand what to consider, when to begin and how your ideas fit with your budget. From there, we’ll arrange the right next step: an appointment with one of our designers in the showroom or a visit to your site.

  • Carrolls designers reviewing cabinetry samples and project plans.

    2. Sharpen the pencil

    Design brief and presentation

    Whether we meet in our showroom or visit you on site, this appointment gives us the time to properly understand your project. We’ll discuss the scope of the work, how you need the space to function, the way you live, your style, budget and timeframe.

    We’ll review any plans, measurements or inspiration you have and explore materials, finishes and levels of detail together. From there, we’ll establish a clear brief for developing a design that fits your space, your priorities and the wider project.

    At a second appointment, we’ll present the proposed design concept through realistic 3D images of your space, together with the pricing. Your designer will talk you through the design and explore different product and pricing options with you.

  • Close-up of joinery plans being reviewed during the design process.

    3. Refine till it's right

    Refinement and sign-off

    Following the presentation, we’ll work through your feedback and refine the design with you, confirming the materials, colours, accessories and details that bring the whole space together.

    Once everything feels right, your designer will arrange a final meeting to review and sign off the plans, specifications and quote. We’ll also discuss the timing of your installation and what happens next.

  • Measuring the timber and stone detailing of a kitchen island.

    4. Measure twice to cut once

    Final measure and production

    Once you’ve approved the quote and confirmed the project, we’ll provide an installation date and arrange a detailed site measure when your space is ready.

    With every measurement checked and the plans finalised, your project moves into our workshop, where our team begins bringing the design to life.

  • Carrolls craftsperson assembling timber joinery in the workshop.

    5. See it made

    A look inside the workshop

    As your project nears completion, your designer will invite you into our workshop to see the cabinetry before it leaves us. You’ll get a closer look at the craftsmanship behind it and see where and how your kitchen or joinery has been made.

    We’ll then complete the final preparations, ready for installation.

  • Close-up of fluted cabinetry with a dark metal handle.

    6. Make it last

    Installation and guarantee

    As installation approaches, our team will stay in touch to make sure everything is ready and coordinate the timing with you.

    We’ll then deliver and install your kitchen or joinery. Once complete, your work is backed by Carrolls’ 10-year guarantee, so you can feel confident it has been made to last.

Interior storage for plates and bowls inside a kitchen cabinet.

Frequently asked questions

  • You can usually expect your concept design and preliminary quote within 10–15 working days of your first design consultation. If your project is particularly large or complex, we’ll discuss the timing with you before we begin.

  • Bring anything that will help us understand your space and what you have in mind. This might include:

    • Plans, measurements or a rough sketch

    • Photographs of the existing space

    • Images of kitchens, materials or details you like

    • A list of what currently works and what you would like to change

    • An idea of your available budget

    If an architect, interior designer or builder is already involved, bring their plans and contact details too. You don’t need to have everything worked out before you come. That’s what the consultation is for.

  • It helps to choose appliances early because their dimensions and installation requirements affect the cabinetry, layout and location of services.

    Your appliance models will need to be confirmed before we finalise the design for manufacture. We’ll also let you know which appliances need to be delivered to our workshop and when.

  • Your Carrolls kitchen is covered by a 10-year craftsmanship guarantee. If you sell your home during that time, the remaining cover passes to its new owner.